Customer Service in a Cafe
Challenge reference: 1659
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | Level 1 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | To know about customer service skills and be able to demonstrate these skills when working in a cafe. |
||
| Learning context | Please log in to see the rest of this challenge |
||
Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Be able to display a clean and tidy appearance in the cafe.
- Demonstrate an ability to wear the correct attire in the workplace i.e. apron to protect uniform.
- Being able to acknowledge the arrival of a new customer.
- Being able to interact with customers i.e. taking orders.
- Being able to make the customer feel welcome using verbal communication.
- Being able to make the customer feel welcome using non-verbal communication i.e. body language.
Please log in to see the rest of this challenge
Please log in to see the rest of this challenge
On at least 5 separate occasions;
On at least 5 separate occasions demonstrate appropriate customer service when dealing with customers including;