Understanding consumer rights

Challenge reference: 1199

Notional learning hours  10
Level 1
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

Learners will develop an understanding of the rights that consumers have when purchasing goods

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Understand the rights that consumers have when purchasing goods

  2. Understand the action that can be taken by consumers who have a rights issue when purchasing goods

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    Describe the rights a consumer would have when buying shoes or clothing then deciding to return before wearing

    Describe the rights a consumer would have when buying something faulty that has not been used

    Describe the rights a consumer would have when buying something that breaks shortly afterwards

    Compare the returns policies of three major retailers

    Describe the returns policy of one major online retailer

    Provide an example of one consumer rights issue

    State 4 steps that could be taken if the learner was faced with a consumer rights issue

    Identify individuals and/or organisations that may be able to help with consumer rights issues