Understanding consumer rights

Challenge reference: 1200

Notional learning hours  10
Level E3
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

Learners will develop an understanding of the rights that consumers have when purchasing goods.

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Understand the rights that consumers have when purchasing goods.

  2. Understand the action that can be taken by consumers who have a rights issue when purchasing goods.

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Describe the rights a consumer has when deciding to return shoes or clothing before wearing
    • Describe the rights a consumer has when an item they have purchased turns out to be faulty
    • Describe the returns policies of two major high street retailers
    • Describe the returns policy of one major online retailer
    • Provide one example of a consumer rights issue
    • State what steps they would take if they were faced with a consumer rights issue