Understanding consumer rights

Challenge reference: 1200

Notional learning hours  10
Level Entry 3
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

Learners will develop an understanding of the rights that consumers have when purchasing goods.

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Understand the rights that consumers have when purchasing goods.

  2. Understand the action that can be taken by consumers who have a rights issue when purchasing goods.

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Describe the rights a consumer has when deciding to return shoes or clothing before wearing
    • Describe the rights a consumer has when an item they have purchased turns out to be faulty
    • Describe the returns policies of two major high street retailers
    • Describe the returns policy of one major online retailer
    • Provide one example of a consumer rights issue
    • State what steps they would take if they were faced with a consumer rights issue