Understanding consumer rights

Challenge reference: 1202

Notional learning hours  10
Level Entry 2
Subject area
Preparing for Adulthood pathway
Learning aim

Learners will develop an understanding of the rights that consumers have when purchasing goods

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Know that a customer has consumer rights when purchasing goods

  2. Know that help is available for consumers that have a rights issue when purchasing goods

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    Identify three examples of where consumer rights might be useful when shopping for goods

    Identify two examples of where consumer rights will not help when shopping for goods

    State 2 organisations that could be contacted if a customer had a consumer rights issue when purchasing goods