Understanding consumer rights

Challenge reference: 1202

Notional learning hours  10
Level E2
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

Learners will develop an understanding of the rights that consumers have when purchasing goods

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Know that a customer has consumer rights when purchasing goods

  2. Know that help is available for consumers that have a rights issue when purchasing goods

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    Identify three examples of where consumer rights might be useful when shopping for goods

    Identify two examples of where consumer rights will not help when shopping for goods

    State 2 organisations that could be contacted if a customer had a consumer rights issue when purchasing goods