Making a medical appointment using a telephone

Challenge reference: 1576

Notional learning hours  10
Level E2
Subject area
Preparing for Adulthood pathway
Skill
Learning aim

Be able to make a medical appointment using the telephone

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to make a medical appointment by telephone

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    show that they can:

    telephone the clinic/practice

    request an appointment

    agree a time and date

    give personal information including, name, date of birth, address

    make a note of the time and date of the appointment

    end the call