Answer a telephone call and take a message
Challenge reference: 6165
| Notional learning hours | 10 | ||
|---|---|---|---|
| Level | WTE1 | ||
| Subject area | |||
| Preparing for Adulthood pathway | |||
| Vocational area | |||
| Skill | |||
| Learning aim | The learner will be able to answer a ringing telephone and record a message. |
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| Learning context | Please log in to see the rest of this challenge |
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Learning outcomes
What the learner needs to know, understand or be able to do
The learner will:
Be able to answer a ringing telephone.
Be able to take a message and record it for another person.
Assessment criteria
What the learner need to demonstrate in order to meet the learning outcome
The learner can:
- Recognise a telephone ringing
- Pick up the phone to receive the call
- Demonstrate how to answer a telephone appropriately
- Listen and respond to the person on the phone
- Ask the person on the end of the phone if they would like to leave a message
- Record the message to pass onto another person