Answer a telephone call and take a message

Challenge reference: 6165

Notional learning hours  10
Level WTE1
Subject area
Preparing for Adulthood pathway
Vocational area
Learning aim

The learner will be able to answer a ringing telephone and record a message.

Learning context

Please log in to see the rest of this challenge

Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to answer a ringing telephone.

  2. Be able to take a message and record it for another person.

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Recognise a telephone ringing 
    • Pick up the phone to receive the call
    • Demonstrate how to answer a telephone appropriately
    • Listen and respond to the person on the phone
    • Ask the person on the end of the phone if they would like to leave a message
    • Record the message to pass onto another person