Customer Service in a Cafe

Challenge reference: 1659

Notional learning hours  10
Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Skill
Learning aim

To know about customer service skills and be able to demonstrate these skills when working in a cafe.

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to display appropriate personal presentation in a customer facing situation

  2. Know how to interact with customers in a friendly way.

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Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    On at least 5 separate occasions;

    • Be able to display a clean and tidy appearance in the cafe.
    • Demonstrate an ability to wear the correct attire in the workplace i.e. apron to protect uniform.

    On at least 5 separate occasions demonstrate appropriate customer service when dealing with customers including;

    • Being able to acknowledge the arrival of a new customer.
    • Being able to interact with customers i.e. taking orders.
    • Being able to make the customer feel welcome using verbal communication.
    • Being able to make the customer feel welcome using non-verbal communication i.e. body language.
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