Coping with IT problems

Challenge reference: 7233

Notional learning hours  10
Level Level 1
Subject area
Preparing for Adulthood pathway
Vocational area
Learning aim

The learner will be able to problem solve complex IT issues.

Learning context

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Learning outcomes

What the learner needs to know, understand or be able to do

The learner will:

  1. Be able to identify IT issues and communicate them to relevant technical support staff.

  2. Put in place a work around for the IT issue.

Assessment criteria

What the learner need to demonstrate in order to meet the learning outcome

The learner can:

    • Clearly identify at least one relevant IT problem they are experiencing.
    • Clearly communicate the issue to relevant technical support
    • Create a plan for overcoming the IT issue
    • Trial the plan and evaluate its success
    • Communicate the outcome to the technical support team.